Judge: David S. Cunningham, Case: 21STCV30808, Date: 2025-04-22 Tentative Ruling
Case Number: 21STCV30808 Hearing Date: April 22, 2025 Dept: 11
21STCV30808 (Sotoodeh)
Tentative Ruling Re: Motion to Seal
Date: 4/22/25
Time: 11:00
am
Moving Party: Safe-Guard Products International, LLC
(“Safe-Guard” or “Defendant”)
Opposing Party: None
Department: 11
Judge: David
S. Cunningham III
________________________________________________________________________
TENTATIVE RULING
Defendant’s motion to seal should be granted in full.
BACKGROUND
This is a putative class action regarding vehicle-service contracts
(“VSCs”). The operative complaint alleges:
2. Safe-Guard partners with major car
companies and offers people that lease or purchase vehicles from those
companies’ authorized dealerships ancillary vehicle service protection
plans. The VSCs are offered to people
concurrently or contemporaneously at the time that they enter into an agreement
to lease or purchase a vehicle from an authorized dealer-partner of Safe-Guard’s. Safe-Guard charges its customers for wheel
and tire protection under its VSCs, which provides that if a lessee or
purchaser’s tires or wheels are damaged by covered road hazards and the VSC
holder takes their vehicle for repairs at an authorized dealership, Safe-Guard
will cover the cost for the repair or replacement, typically subject to a
deductible.
3. Safe-Guard charges its customers extremely
steep prices for its VSCs, and does not disclose that customers are unlikely to
receive anything approaching equivalent value.
There is no reasonable basis or justification for the steep prices that
Safe-Guard charges customers for its VSCs and Safe-Guard knows that no
reasonable customer could realize sufficient benefits under their VSC that
would justify the price paid for the VSC.
For example, the VSC for Plaintiff’s Rolls-Royce Ghost SWB cost
$5776. Ultimately, Safe-Guard covered
wheel/tire repairs on the vehicle amounting to only $2594.48. And according to Safe-Guard, an average
person will get five flat tires in their entire lifetime of driving,
meaning that the value Safe-Guard intends to provide for each VSC is a tiny
fraction of its price. Indeed,
Plaintiff, like many other Safe-Guard customers, has held VSCs under which he
received no value whatsoever.
4. Plaintiff’s VSC with Safe-Guard for the
lease of a Rolls-Royce Ghost SWB contained a tire and wheel protection
provision with a $100 single deductible.
Plaintiff’s VSC provided that he would only be charged a single $100
deductible per wheel/tire claim, regardless of how many times or wheels were
replaced per visit/claim (“Single Deductible Provision”). Safe-Guard also
offers VSCs that charge a customer on a per-wheel/tire basis, meaning that a
customer will pay a deductible for each wheel/tire repaired at the time of
service, and some customers may be charged a deductible in an amount other than
$100. However, regardless of what type
of deductible provision a customer’s VSC contains, or the amount of a
customer’s deductible, the VSCs that Safe-Guard offers to its California
customers are form contracts of adhesion that offer the same services with the
same rights and obligations attached.
5. Despite the express and unambiguous Single
Deductible Provision in Plaintiff’s Rolls-Royce VSC, Defendant improperly
charged Plaintiff and other customers with Single Deductible Provisions on a
per tire basis, rather than on a per claim basis, and thereby breached the
contracts and violated California’s Unfair Competition Law and Consumers Legal
Remedies Act. Safe-Guard also charged
Plaintiff and other customers excessive fees other than deductibles that
Safe-Guard should have covered under the contractual provisions of the
VSCs.
6. Further, Safe-Guard’s practices and
policies regarding its claims processing and contract management are rife with
deficiencies of which Safe-Guard is well-aware, but has failed to address,
which have placed the members of the Classes and Subclass at substantial risk
of damage and improper overcharges, in addition to the overcharge every member
of the class suffered at the point of sale of the VSC.
(Second Amended Complaint, ¶¶ 2-6, emphasis in original; see also id. at
¶¶ 13-37.)[1]
Here, Defendant moves to seal certain documents that were filed in
support of Plaintiff’s second motion for class certification.
LAW
The court may order that a record be filed under seal only if
it expressly finds facts that establish:
(1)
There exists an
overriding interest that overcomes the right of public access to the record;
(2)
The overriding
interest supports sealing the record;
(3)
A substantial
probability exists that the overriding interest will be prejudiced if the
record is not sealed;
(4)
The proposed sealing
is narrowly tailored; and
(5)
No less restrictive
means exist to achieve the overriding interest.
(Cal. Rules of Court, rule
2.550(d).) “These findings embody constitutional requirements for a request to seal court records, protecting
the First Amendment right of public access to civil trials. (Edmon
& Karnow, Cal. Practice Guide: Civ. Procedure Before Trial (The Rutter
Group June 2023 Update) ¶ 9:418, emphasis in original.)
The
parties’ agreement to seal documents is not enough to support a motion to
seal. (Id. at ¶ 9:417.1 [“Parties
sometimes operate under an informal arrangement pursuant to which documents are
‘deemed filed under seal’ unless an objection is made. Such an arrangement ‘is
entirely inconsistent with the mandatory requirements of rules 2.550 and 2.551
and the constitutional values informing those requirements.’”].)
“Only
the specific words of documents that constitute the sensitive material should
be sealed; generally, it is not permissible to seal the entire document.” (Id. at ¶ 9:418.5.)
DISCUSSION
Defendant
seeks to seal schedules 1, 2, 3, and 4 attached to the declaration of Steven
Boyles and exhibits 12, 13, and 14 attached to the declaration of Jonathan
Rotter. (See Notice of Motion, p. 1.)[2]
Schedules
1, 2, 3, and 4
Schedules
1, 2, 3, and 4 consist of over 17,000 pages that contain, in part, third-party
customers’ last names, contract-identification numbers, claim-identification
numbers, “cost information underlying the pricing of [VSCs],” “deductible
amounts,” and “contract terms[.]”
(Motion, pp. 4-5.)
Defendant
contends the schedules should be sealed because:
*
“[t]hird-party customers have a substantial privacy interest in their
information” (id. at p. 5);
*
“all four schedules include confidential and commercially sensitive information
concerning Safe-Guard’s business operations” (ibid.); and,
*
“when compiled in its aggregate form,” the information “constitutes non-public
market data that could be used against Safe-Guard by its competitors.” (Ibid.)
The
Court agrees. The motion is granted for
the following reasons:
* the
motion is unopposed;
* the
schedules list the last names of non-party customers and divulge confidential
business data;
* an
overriding interest exists in keeping this information confidential;
* the
overriding interest supports sealing the schedules;
*
there is a substantial probability that the overriding interest will be
prejudiced if the motion is denied; and
* the
sealing is narrowly tailored and the least restrictive means to protect the
overriding interest.[3]
Exhibits
12, 13, 14
Exhibits
12, 13, and 14 are three
marketing-and-administration agreements between Defendant and BMW (see Rotter
Decl., Ex. 12), Defendant and Aston Martin (see id. at Ex. 13), and Defendant
and Jaguar Land Rover. (See id. at Ex.
14.)
The
Court finds that the motion should be granted because:
* the
motion is unopposed;
*
each page of each agreement is marked “CONFIDENTIAL” (see id. at Exs.
12-14);
* the
agreements set forth:
– the “specifics of Safe-Guard’s business relationship
with dealers, including what services will be performed by the parties involved”
(Motion, p. 5);
– “the specific economics underlying that business
relationship, such as fees, costs and responsibilities” (ibid.); and
– “Safe-Guard[’s] processes and forms to be used in
connection with this business, which have economic value” (ibid.);
* an
overriding interest exists in keeping the information confidential;
* the
overriding interest supports sealing the agreements;
*
there is a substantial probability that the overriding interest will be
prejudiced if the motion is denied;[4] and
* the
sealing is narrowly tailored and the least restrictive means to protect the
overriding interest.
[1]
“Plaintiff” is Hossein Sotoodeh.
[2]
Boyles is Plaintiff’s expert accountant.
Rotter is Plaintiff’s attorney.
[3]
Requiring Defendant to redact the names and
confidential business data from over 17,000 pages would be unduly burdensome.
21STCV30808 (Sotoodeh)
Tentative Ruling Re: Second Motion for
Class Certification
Date: 4/22/25
Time: 11:00
am
Moving Party: Hossein
Sotoodeh (“Plaintiff”)
Opposing Party: Safe-Guard Products International, LLC
(“Safe-Guard” or “Defendant”)
Department: 11
Judge: David
S. Cunningham III
________________________________________________________________________
TENTATIVE RULING
Plaintiff’s second motion for class certification is denied.
BACKGROUND
This is a putative class action regarding vehicle-service contracts
(“VSCs”). The operative complaint alleges:
2. Safe-Guard partners with major car
companies and offers people that lease or purchase vehicles from those
companies’ authorized dealerships ancillary vehicle service protection
plans. The VSCs are offered to people
concurrently or contemporaneously at the time that they enter into an agreement
to lease or purchase a vehicle from an authorized dealer-partner of Safe-Guard’s. Safe-Guard charges its customers for wheel
and tire protection under its VSCs, which provides that if a lessee or
purchaser’s tires or wheels are damaged by covered road hazards and the VSC
holder takes their vehicle for repairs at an authorized dealership, Safe-Guard
will cover the cost for the repair or replacement, typically subject to a
deductible.
3. Safe-Guard charges its customers extremely
steep prices for its VSCs, and does not disclose that customers are unlikely to
receive anything approaching equivalent value.
There is no reasonable basis or justification for the steep prices that
Safe-Guard charges customers for its VSCs and Safe-Guard knows that no
reasonable customer could realize sufficient benefits under their VSC that
would justify the price paid for the VSC.
For example, the VSC for Plaintiff’s Rolls-Royce Ghost SWB cost
$5776. Ultimately, Safe-Guard covered
wheel/tire repairs on the vehicle amounting to only $2594.48. And according to Safe-Guard, an average
person will get five flat tires in their entire lifetime of driving,
meaning that the value Safe-Guard intends to provide for each VSC is a tiny
fraction of its price. Indeed,
Plaintiff, like many other Safe-Guard customers, has held VSCs under which he
received no value whatsoever.
4. Plaintiff’s VSC with Safe-Guard for the
lease of a Rolls-Royce Ghost SWB contained a tire and wheel protection
provision with a $100 single deductible.
Plaintiff’s VSC provided that he would only be charged a single $100
deductible per wheel/tire claim, regardless of how many times or wheels were
replaced per visit/claim (“Single Deductible Provision”). Safe-Guard also
offers VSCs that charge a customer on a per-wheel/tire basis, meaning that a
customer will pay a deductible for each wheel/tire repaired at the time of
service, and some customers may be charged a deductible in an amount other than
$100. However, regardless of what type
of deductible provision a customer’s VSC contains, or the amount of a
customer’s deductible, the VSCs that Safe-Guard offers to its California
customers are form contracts of adhesion that offer the same services with the
same rights and obligations attached.
5. Despite the express and unambiguous Single
Deductible Provision in Plaintiff’s Rolls-Royce VSC, Defendant improperly
charged Plaintiff and other customers with Single Deductible Provisions on a
per tire basis, rather than on a per claim basis, and thereby breached the
contracts and violated California’s Unfair Competition Law and Consumers Legal
Remedies Act. Safe-Guard also charged
Plaintiff and other customers excessive fees other than deductibles that
Safe-Guard should have covered under the contractual provisions of the
VSCs.
6. Further, Safe-Guard’s practices and
policies regarding its claims processing and contract management are rife with
deficiencies of which Safe-Guard is well-aware, but has failed to address,
which have placed the members of the Classes and Subclass at substantial risk
of damage and improper overcharges, in addition to the overcharge every member
of the class suffered at the point of sale of the VSC.
(Second Amended Complaint (“SAC”), ¶¶ 2-6, emphasis in original; see also
id. at ¶¶ 13-37.)
The procedural history is extensive.
(See Second Motion for Class Certification, pp. 1-3; see also
Opposition, pp. 5-8.) Relevantly, on
October 30, 2023, Plaintiff’s first “motion for class certification came
on for hearing.” (2/5/24 Ruling Re:
Demurrer to First Amended Complaint, p. 1.)
“[Plaintiff] sought to certify a putative class and [a putative]
subclass.” (Ibid.) “The Court denied the motion without
prejudice as to the putative class because it was not alleged in the
complaint.” (Ibid.) “In addition, the Court denied the motion
without prejudice as to the putative subclass because [Plaintiff] ‘fail[ed] to
show predominating common questions, typicality, and superiority.’”
(Ibid.)
Here, Plaintiff moves a second
time for class certification.
DISCUSSION
The plaintiff bears the burden of
demonstrating that class certification is proper. (See City of San Jose v. Superior Court
(1974) 12 Cal.3d 447, 460; see also Caro v. Procter & Gamble Co.
(1993) 18 Cal.App.4th 644, 654.) He or
she “must demonstrate the existence of an
ascertainable and sufficiently numerous class, a well-defined community of
interest, and substantial benefits from certification that render proceeding as
a class superior to the alternatives.” (Brinker
Restaurant Corp. v. Superior Court (2012) 53 Cal.4th 1004, 1021.)
Ascertainable
Class
A class is “ascertainable when it is defined ‘in terms of objective
characteristics and common transactional facts’ that make ‘the ultimate
identification of class members possible when that identification becomes
necessary.’” (Noel v. Thrifty
Payless, Inc. (2019) 7 Cal.5th 955, 980.)
“The
class must be ‘numerous’ in size. But
there is no fixed minimum or maximum number . . . The numerosity analysis is
limited to how many individuals fall within the class definition and
whether their joinder is impracticable, not how many ‘net’ class members there
might be after considering affirmative defenses.” (Edmon & Karnow, Cal.
Practice Guide: Civ. Procedure Before Trial (The Rutter Group June 2023 Update)
¶ 14:21, emphasis in original.)
“A party seeking class
certification bears the burden of satisfying the requirements of Code of Civil
Procedure section 382, including numerosity, and the trial court is entitled to
consider ‘the totality of the evidence in making [the] determination’ of
whether a ‘plaintiff has presented substantial evidence of the class action
requisites.’” (Soderstedt v. CBIZ S. California, LLC (2011) 197
Cal.App.4th 133, 154.)
Plaintiff seeks to certify two
classes and one subclass:
1. The Unconscionable Pricing Class:
All California residents who, from August 20, 2017 to the
present (both dates inclusive), were or are holders of a vehicle service
contract administered by SafeGuard (or as to which Safe-Guard is the obligor)
which contains a tire and wheel protection provision and whom were damaged by
Safe-Guard’s unconscionable pricing of their vehicle service contract.
2. The Tire and Wheel Overcharge Class:
All California residents who, from August 20, 2017 to the
present (both dates inclusive), were or are holders of a vehicle service
contract administered by SafeGuard (or as to which Safe-Guard is the obligor)
which contains a tire and wheel protection provision and were charged fees,
other than deductibles, in excess of the amount provided for by their vehicle
service contract.
3. The Single Deductible Subclass:
All California residents who, from August 20, 2017 to the
present (both dates inclusive), were or are holders of a vehicle service
contract administered by SafeGuard (or as to which Safe-Guard is the obligor)
which contains a tire and wheel protection provision, and, which contains a
provision stating that the customer will be charged a single deductible per
visit or claim for the replacement of any tires or wheels, regardless of the
number of tires or wheels replaced at the time, who were charged multiple deductibles
on a per tire/wheel basis in connection with a single visit or claim.
(Notice
of Second Motion for Class Certification, p. 1.)
The
definition of the Unconscionable Pricing Class is overbroad and ambiguous. It is overbroad in that it covers people who
did not buy a VSC – i.e., people who did not pay, and were not damaged by, the
allegedly unconscionable purchase prices.
(See Opposition, p. 23.) It is
ambiguous in that it utilizes legal terms.
A customer reading the words “unconscionable pricing” and “damaged”
would not be able to “identify himself or herself as having a right to recover
based on the [class] description.” (Noel,
supra, 7 Cal.5th at 979.)
Plaintiff
also fails to show numerosity. He
estimates that there are over 1 million members. (See Second Motion for Class Certification,
p. 6.) Since the definition is overbroad
and ambiguous, the estimate is speculative and fails to establish the number of
members.
The
definition of the Tire and Wheel Overcharge Class is fine, except the Court
believes Plaintiff should delineate the specific fees, and the definition of
the Single Deductible Subclass is fine as is.
They both contain “objective characteristics and common transactional
facts[.]” (Noel, supra, 7 Cal.5th
at 979.)
Numerosity
is not satisfied as to the Tire and Wheel Overcharge Class. To demonstrate the size of the overcharge
class, Plaintiff cites the size of the Single Deductible Subclass (see Second Motion
for Class Certification, pp. 6-7), yet the class definition excludes customers
who paid deductibles. The size of the
subclass is not a reliable indicator.
(See also Reply, p. 14 [stating that Plaintiff needs “additional
discovery . . . to establish the approximate number of members”].)
Numerosity
is satisfied as to the Single Deductible Subclass. The Court previously found that there are at
least nine potential members of the subclass.
(See 10/30/23 Ruling Re: Motion for Class Certification, p. 4.) Nine is adequate. (See ibid.)
In
summary, Plaintiff’s burden is:
* unsatisfied
as to the Unconscionable Pricing Class;
* unsatisfied
as to the Tire and Wheel Overcharge Class; and
*
satisfied as to the Single Deductible Subclass.
Predominating Common
Questions
“[T]he proponent of certification
must show, inter alia, that questions
of law or fact common to the class predominate over the questions affecting the
individual members[.]” (Washington Mutual Bank, FA v. Superior Court
(2001) 24 Cal.4th 906, 913.) This means “each member must not be
required to individually litigate numerous and substantial questions to
determine his [or her] right to recover following the class judgment[.]” (Edmon & Karnow, supra, at ¶
14:11.6.) “[T]he issues which may be
jointly tried, when compared with those requiring separate adjudication, must
be sufficiently numerous and substantial to make the class action advantageous
to the judicial process and to the litigants.” (Ibid.)
Unconscionable
Pricing Class
“As long established under California law, the doctrine of
unconscionability reaches contract terms relating to the price of goods or
services exchanged.” (De La Torre v.
CashCall, Inc. (2018) 5 Cal.5th 966, 975.)
“Unconscionability is a flexible doctrine.” (Id. at 982.) “It is meant to ensure that in circumstances
indicating an absence of meaningful choice, contracts do not specify terms that
are ‘overly harsh,’ ‘unduly oppressive,’ or ‘so one-sided as to shock the
conscience.’” (Ibid.) “Nonetheless, at least one thing about the
doctrine is clear: it requires more than just looking at one particular
term in a contract, comparing it to a fixed benchmark, and declaring the
term unconscionable.” (Ibid.)
“[U]nconscionability requires oppression or surprise – that
is, procedural unconscionability – along with the overly harsh or one-sided
results that epitomize substantive unconscionability.” (Ibid.)
“Some measure of both procedural and substantive unconscionability must
be present – although given the sliding-scale nature of the doctrine, more of
one kind mitigates how much of the other kind is needed.” (Ibid.)
Procedural Unconscionability
Procedural unconscionability “generally takes the form of a
contract of adhesion, ‘“which, imposed and drafted by the party of superior
bargaining strength, relegates to the subscribing party only the opportunity to
adhere to the contract or reject it.”’”
(Little v. Auto Stiegler, Inc. (2003) 29 Cal.4th 1064,
1071.)
Plaintiff contends he “will be able to show procedural
unconscionability on a class-wide basis” because the “VSCs at issue . . . are
substantially similar form contracts” and were “presented . . . on a
take-it-or-leave-it basis[.]” (Second Motion
for Class Certification, p. 10.) He
cites citing paragraph 20 of the second amended complaint (“SAC”) and exhibits
5, 6, and 7 to the Rotter declaration, claiming the VSCs constitute “contracts
of adhesion[.]” (Ibid.)
Defendant asserts that paragraph 20 is not evidence and that
exhibits 5, 6, and 7 “do not show what was used in California for all brands
for all customers during the class period[.]”
(Opposition, p. 12 [contending “[n]o evidence has even been submitted as
to whether the VSCs submitted by Plaintiff were used for other customers,
during what period of time (if any) these VSCs were used, that there were no
other VSC forms used and/or that all VSCs were substantially similar”].)
Additionally, Defendant claims the “exhibits do not show that
[the] VSCs were sold on a ‘take-it-or-leave-it’ basis” (ibid.) and the VSC
bargaining process was/is individualized.
(See id. at pp. 12-13.)
The Court agrees with Defendant. The SAC is unverified. An unverified complaint does not qualify as
evidence. Exhibits 5 and 6 are redacted
BMW VSCs that were issued to Plaintiff.
(See Rotter Decl., Exs. 5-6.)
Exhibit 7 is a blank Subaru VSC.
(See id. at Ex. 7.) Plaintiff
fails to show that BWM and Subaru have used these forms throughout the class
period. And the exhibits reveal nothing
about the VSCs, if any, used by other manufacturers and dealers. Consequently, Plaintiff fails to meet his
burden.
Two more factors buttress this conclusion. One, it is undisputed that, at the point of
sale at a dealership, VSC pricing is negotiable. (See Opposition, p. 12; see also Defendant’s
Request for Judicial Notice, Ex. B, p. 5 [attaching California Department of
Insurance website pages discussing VSCs]; Kook Decl., Ex. C, p. 28 [attaching
the deposition transcript of Plaintiff’s expert].) Two, “[e]ven where a party complains of a
single contract clause, the court usually must still examine the bargaining
process for any procedural unfairness.”
(De La Torre, supra, 5 Cal.5th at 982.) For instance,
[t]he court must consider whether there
was (1) undue oppression arising from “an inequality of bargaining power,”
including the various factors tending to show relative bargaining power such as
the parties’ sophistication, their cognitive limitations, and the availability
of alternatives; and (2) surprise owing to, for example, the “terms of the
bargain [being] hidden in a prolix printed form” or pressure to hurry and sign.
(Id. at 983.) These
factors negate Plaintiff’s take-it-or-leave-it contention and render individual
issues predominant.
Plaintiff asserts in reply that a dealer must remit a portion
of the VSC purchase price to Defendant.
He contends Defendant sets the amount of the remitted portion “at an
unconscionably high number[.]” (Reply,
p. 3.)
The argument does not change the result. The undisputed fact remains; a VSC is
negotiated at the dealership with the dealer.
The price the customer pays is negotiable, and, seemingly, the customer
can decline to purchase a VSC if he or she does not like the price the dealer
offers. Irrespective of whether
Defendant sets the remittance amount, Defendant only receives the remittance if
the customer agrees to buy the VSC following negotiation with the dealer at the
dealership. Having an opportunity to
negotiate is the opposite of a take-it-or-leave-it transaction. Also, individual questions predominate
because the idiosyncrasies of each negotiation at each dealership need to be
evaluated to assess procedural unconscionability. (See De La Torre, supra, 5 Cal.5th
at 983.)
Substantive Unconscionability
For substantive unconscionability, the overarching issue is
whether the price is “‘overly harsh,’ ‘unduly oppressive,’ or ‘so one-sided as
to shock the conscience.’” (Id. at
984.) The determination is “highly
dependent on context.” (Ibid.) Indeed, case law instructs that “it is not
sufficient for a court to consider only whether ‘the price exceeds cost or fair
value.’” (Id. at 983.) “The court must also ‘look to the basis and
justification for the price.’” (Ibid.) This may include consideration of “whether there
are market imperfections that make it less likely that the price was set by a ‘freely
competitive market’ and therefore more susceptible to unconscionability.” (Id. at 984; see also Sanchez v. Valencia
Holding Co., LLC (2015) 61 Cal.4th 899, 911 [noting that “[t]he
doctrine often requires inquiry into the ‘commercial setting, purpose, and
effect’ of the contract or contract provision”].)
Plaintiff relies on the declaration of his expert. Steven Boyles is an accountant. Plaintiff claims Boyles “has set forth a
class-wide common methodology to determine excessive unconscionable pricing
that can be consistently applied on a class-wide basis to assess damages
experienced by each class member as a result of the price of the VSCs being
unconscionable.” (Second Motion for
Class Certification, p. 11; see also Reply, pp. 7-9.)
Defendant disagrees.
Defendant contends Boyles’s methodology merely provides “a so-called
methodology to determine ‘damages’ on a class-wide [basis], not provide an
opinion as to how unconscionability can be determined in the first instance.” (Opposition, p. 14.)
Boyles describes his work for Plaintiff this way:
11. ANALYSIS AND OPINIONS As referenced
above, I have been asked to provide a methodology that could be consistently
applied on a class-wide basis to assess damages experienced by each Class
Member as a result of the price of the vehicle service agreements being
unconscionable. An appropriate
methodology susceptible to class-wide application is to:
a. First assess whether the prices paid
by consumers were unconscionable at the time the contract was entered into by
calculating the extent (i.e., multiple) that price paid by consumers for the
vehicle service contracts exceeded the value of the benefits received from
those contracts and compare such result to a multiple that would not be deemed
to be unconscionable (as determined by the trier-of-fact). If the calculated multiple is higher than the
appropriate multiple as determined by the trier-of-fact, then the appropriate
multiple is subtracted from the calculated multiple to determine the portion
(i.e., percentage) of the contract price that constitutes an overpayment.
b. Second, the actual net contract price
paid by each Class Member is multiplied by the percent overpayment calculated
above to derive the damage applicable to each Class Member.
(Boyles Decl., ¶ 11, footnotes omitted.)
The first part of the methodology – “determin[ing] whether
the price paid by consumers was unconscionable at the date the contracts were
entered in to” – involves “[u]tilizing contract and claims data maintained by,
and under the custody and control of Safe-Guard, [to] assess”:
(1) “[t]he number of contracts executed by consumers for a
Safe-Guard vehicle service contract, along with”:
– “[t]he portion of the total price paid
by each consumer that was received by Safe-Guard[;]”
– “[t]he term of each vehicle service
contract entered in to (e.g., 12 months, 60 months, etc.)[;]” and
– “[t]he total price paid by each
consumer for a Safe-Guard vehicle service contract[;]”
plus
(2) “[t]he number of claims made by vehicle service contract
holders, along with”:
– “[t]he total deductible paid by the
consumer for each claim[;]” and
– “[t]he value of services performed
and/or products provided (e.g., cost of replacement tire or wheel) in
connection with each claim.” (Id. at ¶
12.)
The Court sees at least five problems. One, the formula requires the person applying
the formula to insert a mass quantity of substantially individualized
information – e.g., each remittance, the price paid by each customer for each
VSC, and the value of each service and product obtained under each VSC. (See Boyles Decl., ¶ 12.) Two, the trier of fact is responsible for
“determining the appropriate multiple of price paid and benefits received” to
plug into the formula. (Id. at ¶ 28
n.16.) Three, Boyle offers “no opinion
as to how the trier of fact is [supposed] to” determine the appropriate
multiple. (See ibid.; see also
Opposition, p. 14 [quoting Boyles’s deposition testimony].) Four, the formula presumes that each customer
was charged an unconscionable amount and applies a uniform “overpayment charge”
to all of them despite the individualities in the dealerships, dealers,
negotiations, and agreed-to VSC prices.
(See Boyles Decl., ¶ 14; see also Opposition, pp. 14-15 n.2 [quoting
Boyles’s declaration and deposition testimony].) Five, “while unconscionability is ultimately
a question of law, numerous factual inquiries bear upon that question.” (De La Torre, supra, 5 Cal.5th
at 983.) Especially here. Defendant “works with multiple car brands in
California (which may entail different cost considerations depending upon the
specific arrangements with those brands)[.]”
(Opposition, p. 15.) “[T]he cost
of repair or replacement of tires will not be the same amongst these brands[.]” (Ibid.)
“VSCs can and do differ in terms of deductibles, terms, limits on
benefits, limits on labor rates, and coverages.” (Ibid.)
Value is also critical. “What a customer
may wish to pay for a VSC” depends on a variety of factors and is unique to the
customer. (Ibid.; see also Archer Decl.,
¶ 7.) Mini trials to answer these
questions would be inevitable.
On balance, the Court finds Plaintiff’s burden unsatisfied.[1]
Tire
and Wheel Overcharge Class
Plaintiff
fails to meet his burden. He alleges
that Defendant charged “fees, other than deductibles, in excess of the
amount[s] provided for by their” VSCs. (Second
Motion for Class Certification, p. 15.)
His cited evidence is limited to three marketing agreements between
Defendant and BMW (see Rotter Decl., Ex. 12), Defendant and Aston Martin (see
id. at Ex. 13), and Defendant and Jaguar Land Rover (see id. at Ex. 14), his
own declaration, and a November 2020 invoice from a Rolls Royce
dealership. (See id. at Ex. 11.) The marketing agreements generally state that
Defendant will provide services like data entry, claims processing, and
ensuring program compliance, but they do not demonstrate actual overcharges to
any customer. (See id. at Exs. 12-14.) Plaintiff declares that, on two visits, the
Rolls Royce dealership charged him a $2.95 per-tire fee called a
tire-disposition fee. (See Sotoodeh
Decl., ¶ 5.) The invoice pertains to one
of those visits. (See Rotter Decl., Ex.
11.) These documents do not address
Defendant’s conduct vis-à-vis other brands and dealers. At best, they show individual harm to
Plaintiff related to a single brand at a single dealership. They do not reveal a common business practice
of mischarging that applies to the whole putative class. (See Opposition, pp. 16-17.)[2]
Single
Deductible Subclass
Plaintiff’s burden is unsatisfied. Most of the evidence he cites is the same
evidence that the Court found insufficient last time. (See 10/30/23 Ruling Re: Motion for Class
Certification, pp. 4-8 [analyzing the deposition testimony of Defendant’s
person most knowledgeable and computer screenshots of a handful of individual
claims]; see also Second Motion for Class Certification, pp. 17-18; Reply, p.
9.) His new evidence is the three marketing agreements between Defendant and BMW (see
Rotter Decl., Ex. 12), Defendant and Aston Martin (see id. at Ex. 13), and
Defendant and Jaguar Land Rover (see id. at Ex. 14). (See Second Motion for Class Certification,
p. 17.) Again, these documents contain
general statements about data entry, claims processing, and ensuring program
compliance but do not show actual mischarges.
And they do not apply to the other brands, dealers, and putative
members. Bottom line, the prior defects
persist, and commonality is lacking.
(See Opposition, p. 17.)
Typical Class
Representative
“The ‘test
of typicality is whether other members have the same or similar injury, whether
the action is based on conduct which is not unique to the named plaintiffs, and
whether other class members have been injured by the same course of conduct.’” (Edmon & Karnow, supra, at ¶ 14:29
[quoting Martinez v. Joe’s Crab Shack Holdings (2014) 231 Cal.App.4th
362, 375].)
“That
the purported class representative's claims must be ‘typical’ does not mean
they must be identical to the claims of other class members. It is sufficient that the representative is
similarly situated so that he or she will have the motive to litigate on behalf
of all class members.” (Id. at ¶
14:29.2.) “Thus, it is not necessary
that the class representative have personally incurred all of the
damages suffered by each of the other class members.” (Ibid., emphasis in original.)
Plaintiff
contends he is typical of the Unconscionable Pricing Class because his “unconscionable-pricing
claims are based on Defendant’s standardized form contracts of adhesion and
pricing practices that apply to every Safe-Guard VSC issued in California[.]” (Second Motion for Class Certification, pp.
18-19; see also Reply, pp. 9-10 [claiming Plaintiff has shown that “the form
VSCs are substantially similar contracts of adhesion” and that Defendant’s
“pricing practices” are substantially unconscionable].)
The
Court disagrees. As explained above, Plaintiff’s evidence fails to show common VSCs across the
multiple brands and dealers, common negotiations, common take-it-or-leave-it
transactions, and common questions pertaining to substantive
unconscionability. Plaintiff does not
demonstrate that the putative members “have the same or similar injury” and “have
been injured by the same course of conduct.’”
(Edmon & Karnow, supra, at ¶ 14:29.)
Similar
analysis applies to the Tire and Wheel Overcharge Class and the Single
Deductible Subclass. To reiterate,
Plaintiff’s evidence does not address all brands, dealers, and putative members
and fails to evince common mischarging conduct.
His burden is unmet.
Adequate
Representation
“The
class representative, through qualified counsel, must be capable of ‘vigorously
and tenaciously’ protecting the interests of the class members.” (Edmon & Karnow, supra, at ¶ 14:36.)
“The prospective
class representative must file a declaration stating that he or she desires to
represent the class and understands the fiduciary obligations of serving as
class representative. Counsel’s
declaration to that effect will not suffice.”
(Ibid.)
This
prong is uncontested. (See Opposition,
pp. 11-24.)
The
Court finds that Plaintiff satisfies his burden. (See Sotoodeh Decl., ¶¶ 10-13; see also
Rotter Decl., Ex. 18.)
Manageable
and Superior
“The
proponent of class certification must demonstrate that the proposed class
action is manageable [citation].” (Edmon
& Karnow, supra, at ¶ 14:11.10.) “This
requires the trial court ‘to carefully weigh the respective benefits and
burdens of a class action, and to permit its maintenance only where
substantial benefits will be accrued by both litigants and the courts alike.’ [Citation.]”
(Ibid., emphasis in original.)
“In certifying a class action,
the court must also conclude that litigation of individual issues, including
those arising from affirmative defenses, can be managed fairly and
efficiently.” (Duran v. U.S. Bank
Nat. Assn. (2014) 59 Cal. 4th 1, 28-29.)
“Trial courts must pay careful attention to manageability when deciding
whether to certify a class action. In
considering whether a class action is a superior device for resolving a
controversy, the manageability of individual issues is just as important as the
existence of common questions uniting the proposed class.” (Id. at 29.)
“A class action is not ‘superior’ where there are numerous and substantial questions affecting each class
member's right to recover, following determination of liability to the class as
a whole.” (Edmon & Karnow, supra, at
¶ 14:46, emphasis in original.)
The class method is unmanageable and inferior since Plaintiff fails to show ascertainable, numerous
classes (in part), predominating common issues, and typicality.
[1]
Plaintiff’s insinuation that he
was prevented from obtaining full certification discovery is unavailing. (See, e.g., Second Motion for Class
Certification, pp. 10-11; see also, e.g., Reply, pp. 5-6.) Plaintiff propounded discovery for the first
certification motion. Then the Court
gave him another bite at the apple and allowed him to propound discovery for
this motion. He filed a motion to compel
further responses to certain document requests, special interrogatories, and
requests for admission. The requests
that went to the merits were denied.
Many requests, though, went to certification issues and were
granted. (See 10/4/24 Ruling Re:
Motion to Compel Further, pp. 3-12.) The
Court is confident that Plaintiff received ample time and opportunities.
[2]
Alleging a common theory of liability (see Reply, p. 9) is not enough.